Between the garden centre, the retail nursery, the floral design area and the café and specialty boutiques, which one reacted better to the challenges presented by the Covid pandemic?
The retail garden centre was able to adapt most quickly. We were very fortunate to have a Shopify site in place before the pandemic descended so, when we closed, we were able to switch to an online platform for "Parking Lot Pick-Up'" quite quickly. We couldn't put the whole store on the site, of course, but the most essential items were quickly added, and it was all very well received. Once we were able to open again, we did take the online shopping/Parking Lot Pick Up option away as we could not keep up with both online and in-store customers; our team volume had reduced by about 30 per cent due to Covid, and had not returned by that point. We have remained open to the public since late April 2020.
What do you expect for the 2022 season? And what future do you think gardening has in Canada?One thing we have learned is that, while the demand for food security was high during the pandemic, the demand for colour was higher. People wanted happiness from their gardens and turned to them for comfort during a challenging time. Many folks who had not gardened before picked up the hobby during the shut downs, and those who had dabbled in gardening got much more involved in it. Growth in gardening has therefore been…